How Tracwave works
Setting up Tracwave is four steps. You describe your business once, covering customers, locations, services, and prices. After that the schedule, the technician checklists, and the billing all read from that same record instead of being maintained separately.
Request a demo- 1Step 1
Describe who you serve and what you charge
Start with customers and their service locations, then create each service you sell and set its price. Attach the right services to each location. This is the only part that feels like data entry, and it is the part you never repeat.
- Import your existing customer list rather than retyping it.
- Set a different price for the same service per customer where you need to.
- Record equipment and access notes while you are already in the record.
- 2Step 2
Put the work on the schedule
Turn each service into visits by choosing a frequency and an assigned technician. Recurring work keeps generating; one-time jobs drop onto the same calendar. From here the schedule is the thing you manage, not a spreadsheet you rebuild.
- Weekly, biweekly, monthly, or a custom cadence.
- Review the route order before the day starts.
- Move or reassign a single visit without disturbing the pattern.
- 3Step 3
Tell technicians what finished means
Build the task template for each service so the required notes, readings, confirmations, and photos match your procedure. Technicians work from their phone and submit only when those requirements are met.
- Walk one visit through with a technician before rolling the template out.
- Every submitted visit carries photo evidence and a timestamp.
- Incomplete visits stay visible instead of disappearing.
- 4Step 4
Send the report and the invoice
A submitted visit becomes a service report for the customer and a billable line for you. Choose whether to invoice on completion, monthly, or on your own cycle, and collect through your existing process or a payment link.
- Customers see reports and photos in their portal.
- Invoices draw on recorded work, so nothing is re-entered.
- Connect Stripe if you want to collect payment through Tracwave.
What you can change later
None of this is locked in after setup. Intervals, prices, assigned technicians, task requirements, photo rules, invoice timing, and portal access are all editable per customer and per service, so the system follows how your business actually runs rather than forcing a single template on it.
Keep reading
Other pages that answer a specific question about Tracwave.
- FeaturesCustomer and equipment records, recurring scheduling, route views, technician checklists with photo proof, quotes, invoices, and a customer portal.
- Help guidesStep-by-step guides for importing customers, building recurring schedules, requiring proof of service, and choosing how customers pay.
- PricingTracwave costs $0.50 per active service location per month plus a $25 base fee, waived at 150 locations. See worked monthly examples and what counts as a location.
Set up your first week of work
Create an account, add a handful of customers, and put one recurring service on the schedule. Nothing is charged until you record service.