1. Introduction
This Privacy Policy explains how Tracwave collects, uses, discloses, and protects information when you access or use our website, applications, and related services (the "Service").
2. Scope & Definitions
- "Personal Information" means information that identifies, relates to, or can reasonably be linked to an individual.
- "Account Owner" means the individual or organization that creates or administers a Tracwave account.
- "Customer Data" means information, content, and files submitted to the Service by or on behalf of an Account Owner (including information about customers, technicians, properties, appointments, invoices, photos, notes, and messages).
- This Privacy Policy applies to the Service. It does not cover third-party websites, services, or integrations you choose to use.
3. Information We Collect
- Account and profile information (such as name, business name, email, phone number, login credentials, and role/permissions).
- Billing and transaction information. Payment card data is processed by our payment providers (e.g., Stripe); we do not store full card numbers.
- Customer Data you upload or create in the Service (such as customer/property details, schedules, quotes, invoices, notes, photos, and communications).
- Device and usage information (such as IP address, device identifiers, browser type, app version, and activity logs) used to operate, secure, and improve the Service.
- Support and communications (such as messages you send to support and related diagnostic information).
4. How We Use Information
- Provide, maintain, and improve the Service (including scheduling, billing, routing, and customer/technician portals).
- Authenticate users, enforce permissions, and prevent abuse, fraud, or security incidents.
- Process payments, manage subscriptions, send transactional notices, and provide support.
- Communicate with you about product updates, security alerts, and administrative messages.
- Comply with legal obligations and enforce our Terms of Service.
5. Legal Bases (Where Applicable)
- Contract: to provide the Service you request and administer your account.
- Legitimate interests: to secure the Service, prevent fraud, and improve product functionality.
- Consent: where required for certain communications or optional technologies.
- Legal obligations: to comply with applicable laws, lawful requests, and regulatory requirements.
6. How We Share Information
- Service providers and subprocessors that help us operate the Service (such as hosting, authentication, email delivery, analytics where enabled, and customer support).
- Payment processing partners (such as Stripe) to process transactions and prevent fraud.
- Legal and safety disclosures when we believe disclosure is required by law or necessary to protect Tracwave, our users, or the public.
- Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets.
- We do not sell Personal Information.
7. Data Retention
We retain Personal Information and Customer Data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain reasonable business records. Account Owners may request deletion of account data, subject to legal requirements and limited backup/archival retention.
8. Security
We implement administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and for activity that occurs under your account.
9. Your Rights & Choices
- Access, correction, deletion, and export: you may request access to, correction of, deletion of, or a copy of certain Personal Information.
- Marketing choices: you can opt out of non-transactional emails by following unsubscribe instructions (transactional/service emails may still be sent).
- Cookie choices: you can control cookies through your browser settings (see our Cookie Policy).
- Account Owners are responsible for responding to requests from their end users and customers where applicable.
10. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, maintain sessions, protect the Service, and remember preferences. See our Cookie Policy for more detail.
11. Third-Party Services
The Service may integrate with third-party services (for example, payment processors). Their processing is governed by their own privacy policies, and your use of third-party services is at your discretion.
12. Business Transfers
If Tracwave is involved in a business transaction (such as a merger, acquisition, or sale of assets), information may be transferred as part of that transaction, subject to appropriate confidentiality and security protections.
13. Children’s Privacy
The Service is not directed to children and is intended for individuals who are 18 years of age or older. We do not knowingly collect Personal Information from children.
If you believe a child has provided Personal Information to Tracwave, contact us at contact@tracwave.com so we can take appropriate steps.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice as required. Continued use of the Service after an update means you agree to the revised policy.